The DAMASCUS electronic queue system in the SEGH-2 of JSC Samaragaz

With the help of a specialized DAMASCUS queue management system, customer service is organized in the SEGH-2 of JSC Samaragaz.

The main task of the customer service of the SEGH-2 of JSC Samaragaz is to interact on a wide range of issues with customers of the assigned areas of the city.

Based on this solution, JSC Samaragaz implemented a project with standard functionality: a GUI configurator, a report designer, pre-recording, and service quality assessment.

The system is implemented in a complete set with a single touch terminal for issuing coupons, an LCD display, operator software consoles and hardware service quality assessment consoles.

In the process of implementing the system, equipment was used that fits as much as possible into the customer's corporate standard for equipping information systems.

IntegrationThe Damascus Law Enforcement Agency In SEGH-2, it allowed to streamline the reception of visitors at such a highly loaded site, and gave the management a convenient tool for collecting objective statistics on the work of the department.

This implementation has become a pilot implementation for JSC Samaragaz and is a big step towards improving the service.