A PC rental firm facing accusations of "scamming" its clients has agreed to settle a class-action lawsuit for $3.4 million

NZXT, a firm known for producing pre-built PCs and offering rental services, has agreed to a $3.45 million settlement in a class-action lawsuit.

The company, together with Fragile, faced allegations from 19,322 users claiming they were misled by the Flex PC rental program. The accusations centered on what customers described as deceptive practices, akin to a "bait-and-switch."

Initially, NZXT promoted Flex as an innovative gaming PC subscription plan. It purported to provide users access to high-end gaming systems at an affordable monthly rate. The subscription promised ease of returns, transparency in fees, and regular upgrades without binding long-term agreements. Changes to the Flex program were announced in April 2025, aiming to make it more user-friendly and adaptable.

According to Gamers Nexus and InsiderGaming, the lawsuit alleged the defendants executed a deceptive rental scheme. They advertised PCs with specific components but supplied inferior ones, while misleading customers about program specifics like ownership, contractual obligations, and cancellation terms, suggesting a rent-to-own structure.

The settlement terms include around $923,000 in debt forgiveness, $1.45 million in cash compensation, and approximately $1.2 million in PC retention benefits, pending court approval. Participants who have been part of the program for two or more years may retain their PC systems.

The settlement concerns U.S. residents who are current or former subscribers of the NZXT Flex Program from October 19, 2023, to March 30, 2026.