ZeniMax's union has overwhelmingly voted to authorize a strike should contract talks with Microsoft fail

A strike authorization has been overwhelmingly approved by ZeniMax Workers United against Microsoft, with over 94% of the union supporting the action if contract discussions fail.

Representing more than 300 quality assurance staff in Maryland and Texas, the union has been negotiating its first contract with Microsoft for almost two years. Issues at the forefront include demands for enhanced wages, workplace upgrades, the availability of remote work options, and concerns about outsourcing quality assurance work without union consultation.

Zachary Armstrong, a union member and senior QA tester, stated, "Delays in appropriate compensation and high return-to-office costs have forced us to pause our lives since our earnings don't align with the increasing living expenses in the locations ZeniMax mandates for employment."

Aubrey Litchfield, an associate QA tester and union member, remarked, "Despite its stature as a leading global corporation, we've had to consistently challenge the company for what should be seen as elementary compensations. A corporation so large should at least provide a livable wage."

Litchfield added, "Our contract workers earn minimal wages and lack benefits, such as paid sick leave, causing financial insecurity that deter life decisions like starting families. We’ve successfully released several projects while working wholly remote. At what point is enough, enough?"

Microsoft responded by telling The Verge that significant advancements have been made in negotiations, with tentative agreements reached on many core issues. The company affirmed its dedication to arriving at a just and balanced solution that respects the team’s efforts.

The response further mentioned having presented a proposal promising immediate wage increases and more comprehensive benefits, in line with a hybrid working model involving three days in the office. Microsoft expressed anticipation for continuing to make headway in coming discussions.

In November 2024, a substantial number of employees from ZeniMax Workers United staged a walkout, protesting management’s policies on remote work and outsourcing of quality assurance roles. The CWA subsequently lodged an unfair labor practice complaint against Microsoft.